Lucky100 Privacy Policy – How We Protect Your Data

1 Who We Are

Lucky100 operates the online gaming and sports betting platform available at lucky100.vu. The platform offers casino games, sports betting including cricket and PSL markets, fish games, slots and live casino, all denominated in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, lucky100 is the data controller – meaning we are the entity responsible for deciding how and why your personal data is processed. If you have any questions about how your data is handled, the lucky100 support team is your primary point of contact.

This policy covers all data processing activities connected to your use of the lucky100 platform, including account registration, deposits and withdrawals, gameplay and communications with the support team.

2 What Data We Collect

Lucky100 collects personal data in several contexts. The categories of data we collect and the circumstances in which we collect them are set out below.

Where you choose not to provide certain data, lucky100 may be unable to open or maintain your account or process transactions. This will be made clear at the time of collection.

3 Why We Collect Your Data

Lucky100 only collects and processes personal data where there is a legitimate reason to do so. The primary purposes for which your data is used are as follows:

• Account management: To create, maintain and secure your lucky100 account and verify your identity during registration and ongoing use.
• Transaction processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards, and to maintain accurate records of your financial activity on the platform.
• Responsible gaming: To monitor gameplay patterns and identify situations where responsible gaming tools or outreach may be appropriate, in line with our commitment to player welfare.
• Fraud prevention and security: To detect and prevent fraudulent account activity, suspicious payment behaviour and other forms of platform abuse.
• Platform improvement: To analyse usage patterns in aggregate form and improve the performance, design and features of lucky100 over time.
• Legal compliance: To fulfil any applicable obligations related to record-keeping, identity verification and anti-money laundering processes.
• Communications: To send you account-related notifications, respond to support queries and – where you have opted in – to send you information about promotions and platform updates.

4 Payment Data and PKR Transactions

All financial transactions on lucky100 are processed in PKR. Lucky100 supports deposits and withdrawals through JazzCash, Easypaisa, Raast, direct bank transfer and debit/credit cards. When you make a deposit or request a withdrawal, your transaction is processed through the relevant third-party payment provider.

Lucky100 does not store full payment credentials such as card numbers or mobile wallet PINs on its own servers. Payment method details are handled directly by the respective payment providers under their own security and privacy standards. Lucky100 retains transaction records – including amounts, dates and payment method types – for account management and record-keeping purposes.

If you request a withdrawal, lucky100 will verify that the withdrawal method matches the payment method used for the original deposit. This is a security measure to protect against unauthorised withdrawals and is not a data collection exercise beyond what is already held for your account.

• JazzCash and Easypaisa wallet numbers are stored in association with your account for transaction matching purposes only.
• Bank account details provided for Raast or direct bank transfer withdrawals are held securely and used only for processing the relevant transaction.
• PKR transaction history is retained for the duration of your account and for a defined period following account closure, for compliance and dispute resolution purposes.

5 Cookies and Technical Tracking

Lucky100 uses cookies and similar tracking technologies to keep the platform functioning correctly, remember your session preferences and understand how players navigate through the site. Cookies are small text files placed on your device by your browser when you visit lucky100.vu.

The types of cookies used by lucky100 are as follows:

• Essential cookies: Required for the platform to function. These enable you to log in, maintain your session and use core features. They cannot be disabled without affecting platform functionality.
• Preference cookies: Store your chosen settings such as language preferences and display options so you do not need to re-enter them on each visit.
• Analytics cookies: Collect anonymised data about how players use the platform, which pages are visited most frequently and where users encounter issues. This data is used in aggregate to improve lucky100 and is not linked to individual identities.
• Security cookies: Help lucky100 detect suspicious login attempts, bot activity and fraudulent behaviour by verifying that interactions with the platform are coming from genuine human users.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to use the platform. Analytics and preference cookies can be disabled without preventing access to lucky100.

6 Third-Party Data Sharing

Lucky100 does not sell personal data to third parties. However, in the course of operating the platform, certain data is shared with trusted third-party service providers who assist with specific functions. All third-party providers used by lucky100 are required to handle your data securely and only for the specific purpose for which it was shared.

• Payment processors: JazzCash, Easypaisa, Raast and bank/card processors receive the transaction data necessary to complete your deposits and withdrawals. Each provider operates under its own privacy standards.
• Identity verification providers: Where KYC checks are required, identity documents may be processed by a third-party verification service. This data is used solely for the purpose of verifying your identity and is not retained by lucky100 beyond the verification process.
• Game providers: Technical session data may be shared with the relevant game studios to resolve disputes or investigate technical issues related to specific game outcomes. No personal identity data is shared with game providers beyond what is technically necessary.
• Analytics platforms: Aggregated, anonymised usage data may be shared with analytics tools to help lucky100 understand platform performance. This data cannot be used to identify individual players.

Lucky100 will not share your personal data with any other third party without your explicit consent, except where required by applicable legal obligations or to protect the safety and security of the platform and its players.

7 How Long We Keep Your Data

Lucky100 retains personal data for as long as your account is active and for a defined period after account closure. The retention periods applied to different categories of data reflect their purpose and the time reasonably needed for dispute resolution, compliance and security purposes.

• Account and identity data: Retained for the duration of your account and for a period following account closure.
• Transaction records: PKR deposit and withdrawal history is retained for an extended period for record-keeping and dispute resolution.
• Communications data: Support interactions and correspondence are retained for a defined period to assist with ongoing or future queries.
• Technical and usage data: Session logs and device data are retained for a shorter period and used primarily for security and fraud detection purposes.

When data is no longer required for any of the above purposes and there is no legal basis for continued retention, it is securely deleted or anonymised. Anonymised data may be retained indefinitely for aggregate analysis and platform improvement.

8 Your Rights Over Your Data

As a lucky100 account holder, you have clear rights regarding the personal data we hold about you. These rights can be exercised at any time by contacting lucky100 support with your request.

• Right of access: You can request a copy of the personal data lucky100 holds about you. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to correction: If any personal data held about you is inaccurate or incomplete, you have the right to request that it be corrected. For account-critical information such as your name or contact details, verification may be required before changes are made.
• Right to deletion: In certain circumstances, you can request that lucky100 delete the personal data it holds about you. Note that deletion requests may be subject to our legal retention obligations – we will explain clearly if any data must be retained and why.
• Right to restrict processing: Where you believe data is being processed incorrectly, you can request that processing be restricted while the matter is reviewed.
• Right to object to marketing: If you have previously opted in to marketing communications, you can withdraw that consent at any time through your account settings or by contacting support.
• Right to data portability: Where technically feasible, you can request a copy of your data in a structured, machine-readable format.

Lucky100 will acknowledge all rights requests promptly and respond within a reasonable period. Requests that are clearly unfounded, repetitive or excessive may be declined, with a clear explanation provided.

9 Security Measures

Lucky100 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption of data in transit using industry-standard secure protocols.
• Restricted access to personal data, limited to lucky100 staff who require it for specific operational purposes.
• Regular security reviews of systems that store or process personal data.
• Monitoring of account activity for signs of unauthorised access or suspicious behaviour.
• Secure handling procedures for identity verification documents submitted during KYC checks.

While lucky100 takes all reasonable precautions, no online platform can guarantee absolute security against all threats. You also play a role in keeping your account secure. Use a strong, unique password for your lucky100 account, do not share your login credentials with anyone and contact support immediately if you suspect your account has been accessed without your permission.

10 Children's Privacy

Lucky100 is strictly an adults-only platform. No person under the age of 18 is permitted to register an account or access any real-money features of the platform. Lucky100 does not knowingly collect personal data from anyone under 18.

Age verification is applied during the registration process and may be required again at the point of withdrawal. If lucky100 becomes aware that personal data has been collected from a person under 18, the relevant account will be closed immediately and any personal data held will be deleted as promptly as possible.

11 Changes to This Privacy Policy

Lucky100 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. The date of the most recent update is always displayed at the top of this page.

Where changes are material – meaning they affect how your data is used in a significant way – lucky100 will notify you via your registered email address or through a notification displayed when you next log into your account. Continued use of lucky100 following notification of a material change constitutes acceptance of the revised policy.

For minor or clarifying changes that do not affect your rights or how your data is processed, lucky100 may update the policy without individual notification. We encourage you to review this page periodically to stay up to date.

12 Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way lucky100 handles your personal data, please get in touch with the support team. We aim to respond to all privacy-related queries promptly and clearly.

• Email: [email protected] (displayed for reference – not a clickable link)
• Support Hours: Available 7 days a week

For account-related data access or deletion requests, please include your registered email address and a brief description of your request when you contact support. This helps us locate your account and respond accurately.

For information about your rights as a player beyond data privacy, please refer to the Terms and Conditions and Responsible Gaming pages.